Before you begin using the system, ensure that you have the required software installed and configured on your system as follows:

OS & Web browsers

ClientVision has been successfully tested on the following operating systems and web browser.

Compatible OS

• Windows 2000/XP/Vista
• MacOS X
• Linux

Compatible browsers

• IE 5.0 or above
• Firefox 2.0 or above
• Safari 3+
• Opera 9+ (PC, Mac)

You may encounter problems if you try to access ClientVision using older Web browser versions such as Internet Explorer 4 or Netscape 4.x. If you are unsure about which version you are using, click Help > About or similar options on the menu bar in your browser to display the version number.

Enable Java Script and Cookie

Both Java Script and cookie support must be enabled in the security settings of your web browser and is usually turned on by default. If you encounter problems accessing the system, check your browser configuration to ensure both Java Script support and cookie support are enabled as follows:

   Internet Explorer: Click Tools > Internet Options > Privacy and Security tabs,
   Or	
   Firefox: Click Tools > Options > Privacy and Web Features tabs.

Network Access

Your system or network administrator can provide you with a Web address (URL) from which the system can be accessed. Note:

For detailed information on supported versions for all the ClientVision components, see the Compatibility Matrix in the Release Notes.

Web Browser and Window Controls

ClientVision dynamically generates the content that the Web browser displays when you click certain buttons on a Web page. These screens may not display if you use the Web browser’s Backward and Forward buttons. Therefore, it is recommended that you use the Shortcuts menu or the module tabs to navigate back and forth in the application. ClientVision is designed for a minimum 1024x768-pixel screen display resolution.